IT Support Technician

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[vc_row parallax=”” parallax_image=”” inner_container=”” no_margin=”” padding_top=”0px” padding_bottom=”0px” border=”none” marginless_columns=””][vc_column fade=”” fade_animation=”in” fade_animation_offset=”45px” width=”1/1″][vc_btn title=”Apply Now” style=”modern” shape=”rounded” color=”grey” size=”md” align=”left” i_align=”left” i_type=”fontawesome” i_icon_fontawesome=”fa fa-envelope” i_icon_openiconic=”vc-oi vc-oi-dial” i_icon_typicons=”typcn typcn-adjust-brightness” i_icon_entypo=”entypo-icon entypo-icon-note” i_icon_linecons=”vc_li vc_li-heart” button_block=”” add_icon=”true” i_icon_pixelicons=”vc_pixel_icon vc_pixel_icon-alert” link=”|title:mailto%3AGeekGroup%40Gmail.com|target:%20_blank”][text_output]Position: IT Support Technician
Location: Philadelphia, PA
Type: Part-time

TNCS has an immediate opening for an IT Support Technician who can supplement our customer’s staff by responding to all inbound service requests for PC Infrastructure support. Primary responsibilities will be to support, upgrade, install and troubleshoot desktops, notebooks, printers and other hardware devices within a structured IT enterprise environment.

 

The IT Support Technician requires the ability to operate with minimum guidance from Management, and can report site service activities as needed. Successful candidate will have experience managing one or more technical resources.

Overview of the role

Typical activities may include, but will not be limited to the following:

  • Generally the first point of contact for all inbound client phone calls, emails and tickets to the Help Desk
  • Provide remote helpdesk support, via phone, in person and through our ticketing system, for most issues related to desktop software, hardware and peripherals
  • Work within our ticketing system to create detailed work logs and technical documentation
  • Maintain close contact and open communication with clients until an issue has been resolved
  • Conduct technical support in line with documented procedures; maintain hardware, software and network inventory, diagrams and related documentation as needed
  • Analyze network problems and manage preventative maintenance procedures
  • Manage network configurations to ensure that all computers on a network can communicate effectively
  • Test computers peripherals, hardware and software to ensure that they are working appropriately
  • Install hardware, software and device drivers on standalone computers
  • Install and configure computer networks including LAN and WAN
  • Upgrade software, patches and operating systems on a continuous basis
  • Install and configure monitors, keyboards and printers
  • Train users on new software
  • Ensure that all computers are secured effectively by installing and updating antivirus software
  • Proactively monitor client technology infrastructure to identify and resolve issues before downtime occurs
  • Provide manager with regular updates on common problems encountered and identify possible longer-term solutions/improvements to reduce future problems
  • Use communication channels to inform team of important issues and information which will help improve team performance
  • Triage and escalate complex issues to Tier 2, Tier 3 and Management appropriately

 

Role Requirements

  • A consummate communicator with excellent organizational and customer service skills, you will have strong technical knowledge of computer hardware, computer operating systems and desktop applications.  You should be fluent in English with a degree in a computer related discipline or sound relevant experience in a similar role; or equivalent combination of education and experience.
  • It is essential that you have experience of all current Microsoft Windows platforms including: Microsoft Active Directory Services, Microsoft Office 2000/2003, Windows XP/7, DNS / WINS / DHCP / TCP/IP, Strong knowledge of LANS / WANS and Hardware maintenance (Video / network cards, RAM upgrades) along with good knowledge of Exchange – User account setup, access permissions etc.
  • It would be desirable for you to have experience of the following including: Citrix Presentation Server, Exchange 5.5 / Exchange 2003 Client Expertise,   Microsoft Lync, BlackBerry Devices, VOIP Phone Systems,  Altiris Deployment Solution and Polycom
  • It’s anticipated that minimal travel (less than 25%) will be required for this position.

What’s next?

Please submit your resume to GeekGroup@Gmail.com along with a writing sample about “What technology are you the most passionate about?” Selected candidates will be contacted by phone for an initial phone interview.

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